Payment methods
We accept PayPal, and all major credit cards
Class Policies
Registration
- Students must pay a non-refundable deposit of 50% of the posted class fee at time of registration. The balance is due prior to the beginning of class.
- All class registrations including the deposit must be received 4 days prior to the first class. If a minimum number of students is registered and there are still seats available, registration will continue up to the time of class.
- If class needs to be cancelled due to low enrollment, or unforeseen circumstances (i.e, weather or illness) you will be notified as soon as possible, and that class will be rescheduled. If the minimum number of students does not register at least 7 days prior to the first class and the class needs to be cancelled, the deposit will be applied to another class of the student’s choice.
- Class fees will not be refunded but can be applied to another class within three (3) months. Class fees are for classes only.
Supplies/Materials
- We ask that any brand-specific materials be purchased from the shop and you do not substitute. Please arrive to class at least 15 – 30 minutes early to purchase supplies if you have not already done so prior to class.
- Materials fees (if any), including pattern, are in addition to the class fee.
- Class handouts are for students who attend the class. Registrants who do not attend the class will not receive class handouts and copies are a violation of copyright law.
Student Responsibilities
- Only registered students may sit in on class. Children or guardians may not sit in unless they have paid for a full registration. We are not here to babysit, so please do not bring your child to class unless they are registered attendees.
- For children’s classes, children must have the maturity level to sit through class and receive instruction. Children must be picked up within fifteen minutes after class ends.
- All students are assumed to have the prerequisite skills listed on the class sheet. The teacher will only be able to assist students without the prerequisite skills as time allows (this can be very limited). Please make sure you are comfortable with the prerequisite skills listed.
- If pre-work or homework is required for class, please make every effort to have it completed prior to class. Class time is scheduled based on the assumption that students will be ready to proceed from the point of the completed homework. If you need additional help, please visit the shop during regular business hours.
- Class Make-Ups: If you should miss one class session, you will be able to make up that session during one of the group makeups we have scheduled during the month. If you aren’t able to come to the scheduled makeup session, we’d be happy to sign you up for a private class with one of our instructors. Private classes are $30 per hour.
Shop Responsibilities
- The shop will provide a reasonable learning environment including a knowledgeable instructor, access to necessary supplies and an appropriate work area.
- A shop representative will make every effort to contact you if the class or a class session needs to be cancelled for any reason. You are always welcome to call the shop to confirm the class is being held if you have any doubt
Shipping & Handling
Shipping costs are calculated at the time of purchase and are added to the total purchase price. Orders are typically shipped the most economical. We will ship your order within 3 business days - Tuesday through Friday, excluding holidays.
Any special shipping requests must be made in the comments box or email/call us. Additional charges may apply.
We will send you an email with your tracking number (where applicable) once your item has been shipped.
Additional shipping charges may apply for heavier/larger orders and we will contact you before shipping.
For orders of $100.00 or more before taxes – FREE SHIPPING!
For shipping to the Continental United States excluding Hawaii, Alaska, and Puerto Rico.
Sent USPS Flat Rate, which is not tracked and not insured. Allow 2 - 3 days.
If you wish tracking or insurance, leave a note in the comments box or email/call us; additional charges apply.
For Flat Rate shipments - $12.00 up to $21.00
For Expedited shipments - begin at $20.00, add $1, additional fees for larger boxes. We will contact you before shipping.
Exclusions:
If items are not available at the time of your order, we will contact you by email and offer you the option to backorder or substitute product or cancel with refund.
Please note that Southern Twist Yarns is not responsible for packages that do not arrive.
Returns and Exchanges
We are happy to accept returns on yarn for a store credit within 30 days of purchase if unused, in original condition, and with the original Order Number. The refund will be made to the original payment method. Shipping charges are non-refundable.
Sale yarn, special orders, needles, notions, books, patterns, and giftware are all final sale.
If you registered an account with us, you can request a refund through the My Account link above. Click View for the order you wish to return and then click Return Item(s). Choose the products to return and the quantity. Choose a return reason and action, then click Send.
If you prefer, you may also call us or email us, clearly stating your reason for the return, along with your order number and the specific items you wish to return/exchange.
We will issue you a Return Authorization Number (RA#). Please note the RA# on the front of your return parcel.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. If you requested an exchange, we will then process and ship your replacement order. Shipping charges will apply.
Please mail your return to:
Southern Twist Yarns
84 Plantation Pointe
Fairhope, AL 36532
Privacy policy
Effective: September 25, 2024
1. ABOUT US
“We”, “us” or “our” means Southern Twist Yarns with its principal place of business located at 84 Plantation Pointe, Fairhope, AL 36532
2. ABOUT THIS PRIVACY POLICY
Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at info@southerntwistyarns.com.
3. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE COLLECT IT?
We collect personal information that you provide directly to us:
Contact information. If you sign up to receive our newsletter, emails or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.
Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.
Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.
4. HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the personal information we collect for the following reasons:
- To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.
- To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
- To provide you with information about the Services that you request from us or which we feel may interest you.
- To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.
- To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.
- To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
- To carry out our obligations arising from any contracts entered in to between you and us, including for billing and collection.
We may also use your personal information to fulfill our obligations as set out by the applicable law, or to carry out any other purpose as described to you at the time your personal information was collected.
5. HOW DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your personal information in the following ways:
With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.
We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal data if we have a good-faith belief that such sharing is required under applicable legal obligations.
6. YOUR MARKETING CHOICES
When you sign up for a promotion like a sweepstakes, or subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.
We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.
You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: info@southerntwistyarns.com
7. RETENTION OF YOUR DATA AND DELETION
Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.
When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).
The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes
8. INTERNATIONAL TRANSFERS
We will ensure that any transfer of personal information to countries outside of the United States will take place pursuant to the appropriate safeguards.
9. CHANGES TO THIS PRIVACY POLICY
From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. Please come back and check this page from time to time for the latest information on our privacy practices.
10. CONTACT US
If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:
SOUTHERN TWIST YARNS
84 PLANTATION POINTE
FAIRHOPE, AL 36532
info@southerntwistyarns.com